FAQ

Contiguous US (Minus Florida and Missouri): We offer free shipping for all products through our fulfillment partners; USPS, UPS and DHL and UShip. Please read our return policy for the return shipping costs.

International: Currently, we do not offer shipping outside of Continental US. We hope to be able to offer this service as soon as possible.

Orders are generally processed within one to three business days unless otherwise noted on the individual product page. Shipping times vary depending on your shipping address but your order should arrive within 7 business days. Please note that fulfillment partners generally do not deliver on weekends and holidays.

Once your order is processed and prepared for shipment, you will receive an email with the order details and tracking number. If you have any questions or issues, please email us at furniture-sales@theblueground.com and include your order number. Note that it may take a few hours for the tracking number to appear online, but rest assured that the package is on its way!

We want you to love your purchase! If for whatever reason, you are unhappy with your purchase, you may initiate a return within 7 calendar days of receiving your shipment. 

Please check whether your product is eligible for a return before your purchase. Unfortunately, we cannot accept returns on textiles, rugs, bedding, decorative items and kitchenware products for hygienic reasons, unless there is a product defect.  

Note that all returned items must be undamaged, contain all original tags, and be in saleable condition in order to be eligible for a refund. Returns can only be made in the original packaging.

We offer flexible returns and will refund the amount paid minus a 10% processing fee and return shipping fee, once your order arrives back at our facility.

To begin the return process, 

• Please email pictures of your item to furniture-sales@theblueground.com
• We will work with our logistics partners to give you a quote on the return shipment fee
• Upon confirmation, we will send you a prepaid shipping label and provide the return shipping address and further instructions
• In the case of heavy & bulky items, we’ll coordinate a day and time that works to pick up your returned item from your location
• Please be sure the returned item will reach our warehouse within 30 calendar days from the time you receive the return label to be eligible for a refund.

Return eligibility is determined at the discretion of Blueground.